Shipping policy

Last Updated: September 11, 2026

Thank you for shopping with Giraux Fine Jewelry. We are committed to delivering your order securely. Please review our shipping policy below.

1. Order processing time

In-stock items. Orders are typically processed and prepared for shipment within 1 to 3 business days (Tuesday through Saturday, excluding holidays) after your order is placed and payment is confirmed.

Custom and made-to-order items. For custom designs, engraved pieces, or made-to-order items, please allow additional production time as indicated on the product page or as communicated by our team. Production time is separate from shipping transit time.

You will receive an email notification once your order has shipped.

2. Domestic shipping (United States)

We ship within the United States via FedEx, with overnight delivery as our standard service.

Shipping rate. A flat rate of $50 applies to domestic orders and is calculated at checkout.

High value and specialized pieces. Some pieces, because of their value or their handling requirements, need additional carriage and security arrangements beyond our standard service. Where that applies, we will contact you with the adjusted shipping cost for your approval before your order ships. If you would rather not proceed, we will cancel the order and refund you in full.

Insurance. Every domestic shipment is insured by Giraux Fine Jewelry for its full purchase value, from the moment it leaves our premises until it is delivered to you. There is no separate insurance charge and no option to decline it.

Signature required. All domestic orders require an adult signature (21 or older) on delivery, in accordance with FedEx’s U.S. adult-signature requirements. Please make sure someone who meets this requirement will be available with valid identification at the shipping address. Packages cannot be left unattended or rerouted to a different address after shipment.

Address restrictions. Please make sure your shipping address is accurate, complete, and secure. We ship to valid street addresses only. We cannot ship to P.O. boxes, APO, FPO, or DPO addresses, or to freight forwarding services.

3. International shipping

We ship internationally. Available destinations and rates are shown at checkout.

Carrier. We select the carrier for each international shipment based on the destination, the value of the piece, and what the route requires for security and insurance. Your carrier and tracking number are confirmed in your shipping confirmation email.

Shipping charges. All international shipping charges are the responsibility of the customer and are calculated at checkout.

Duties, taxes, and customs fees. Import duties, taxes, and customs brokerage fees are set by the destination country and are the sole responsibility of the recipient. They are not included in the item price or the shipping charge, they are typically collected by the carrier on delivery, and we cannot estimate them in advance.

Insurance. Every international shipment is insured for its full purchase value.

Signature required. An adult signature is required on delivery.

Refused or unclaimed shipments. If an international shipment is refused, or is returned to us because duties were not paid or delivery was not accepted, any return or refund is subject to our Exchange and Return Policy, including its eligibility and final-sale provisions. Any approved refund will be issued less the original shipping charges and any return carriage, duties, or fees we incur, except where applicable law requires otherwise.

4. Order tracking

Once your order ships you will receive a confirmation email with your tracking number. You can track the package on the carrier's website. Please allow up to 24 hours for tracking information to become active.

5. Incorrect address or undeliverable packages

It is the customer's responsibility to provide an accurate and complete shipping address. Giraux Fine Jewelry is not responsible for lost, stolen, or delayed packages resulting from an incorrect or incomplete address.

If a package is returned to us as undeliverable because of an incorrect address, refusal by the recipient, or failure to sign, we will contact you. Re-shipment is at the customer's expense. If you prefer not to have it re-shipped, any return or refund is subject to our Exchange and Return Policy, including its eligibility and final-sale provisions. Any approved refund will be reduced by the original shipping cost and any carrier return fees, except where applicable law requires otherwise.

6. Lost, stolen, or damaged packages

Every shipment we send is insured for its full purchase value. If your package is lost or stolen in transit, or arrives damaged, contact us immediately at clientcare@giraux.com or (415) 863-8188, and no later than 48 hours after the expected delivery date or after receiving a damaged item.

We will guide you through the claim. Please keep all original packaging materials if your item arrives damaged, as the insurer requires them.

7. In-store pickup

We offer complimentary pickup at our San Francisco showroom:

Giraux Fine Jewelry
888 Brannan Street, Suite 129
San Francisco, CA 94103

Select "In-Store Pickup" at checkout. You will receive an email when your order is ready. Please bring a valid government-issued photo ID and your order confirmation. The name on the ID must match the name on the order.

8. Changes to this policy

We reserve the right to update our policies, with or without advance notice, as necessary. Changes are effective immediately upon posting to our website.

The written policies published on our website supersede any verbal statements or previously stated or written policies attributed to current or former employees or officers of the company.

We will provide any notice required by applicable law. Nothing in this policy limits rights or remedies that cannot legally be limited or waived.

9. Contact us

Giraux Fine Jewelry
888 Brannan Street, Suite 129
San Francisco, CA 94103
United States

Email: clientcare@giraux.com
Phone: (415) 863-8188