Frequently Asked Questions

An appointment is best. It means one of our specialists is set aside for you and can take real time with your piece instead of fitting it between other clients. We do our best to help walk-ins, but appointments come first. You can book online in about a minute.

Saturday is our busiest day. If you are planning to come in on a Saturday, please book ahead so we can be sure someone is free to sit down with you.

Tuesday through Friday, 10:00 AM to 5:00 PM. Saturday, 10:00 AM to 4:00 PM. We are closed Sunday and Monday.

If you are dropping off or picking up a piece, please come at least 30 minutes before we close. We start putting jewelry away before closing time.

888 Brannan Street, Suite 129, San Francisco, CA 94103. We are inside the GiftCenter & JewelryMart, right by the Airbnb headquarters.

The building asks everyone to show a valid state-issued photo ID at the front desk, so please bring one with you.

Yes. We work with clients across the country. We can set up a video call, send you photos and videos of stones, and ship insured both ways. Plenty of our long-time clients have moved away and still send their pieces back to us.

Yes, in house. Bring the ring in and we will check the current fit, look at the setting, and quote the work before we touch anything.

Price depends on the metal, how many sizes you are going up or down, and the design. Gold is priced by weight and the market moves, so we quote at current prices rather than from a fixed list.

Yes, and we recommend it once or twice a year. We check the prongs and setting first, then clean and polish. If we find something loose or worn, we tell you before we do any additional work.

We ask that you book an appointment so one of our associates can dedicate the time to inspect your jewelry carefully before cleaning it.

Yes. Send us a clear photo taken from the top in good light and we can give you a rough estimate by email. Small accent diamonds are usually an inexpensive fix. Setting labor is quoted separately once we see the piece in person, and larger or colored stones are always quoted individually.

It depends on the work. Simple cleaning, polishing, and sizing are usually a few days. Anything involving stone setting or rebuilding takes longer, and we will give you a date when you drop it off.

Yes. We work on pieces from other jewelers all the time. We will look at it first and be honest with you about whether the repair makes sense.

To keep your jewelry looking its best:

• Remove jewelry before swimming, cleaning, or exercising
• Store pieces separately to prevent scratching
• Clean gently with a soft brush and mild soap solution
• Have your jewelry professionally inspected and cleaned annually

We offer complimentary cleaning for pieces purchased from Giraux.

All Giraux jewelry comes with our commitment to quality craftsmanship. We stand behind our work and offer repair services for any manufacturing defects. We recommend having your jewelry inspected annually to ensure settings remain secure and stones are properly seated.

Yes. It is what we have done since 1977. Every piece is designed and finished here in San Francisco.

We start with a conversation about what you have in mind, then work through stones, settings, and design together.

Yes, and we do this often. Bring the piece in and we will look at the stones, tell you what we think they are worth, and walk you through your options. Some clients use every stone from an old piece, some use just the center.

Price and timeline depend on the stones and the design you land on.

Most custom rings take three to four weeks. More involved designs run four to six. If we happen to have a setting that fits your stone perfectly, we can sometimes finish the same day. The style you choose drives the timeline more than anything else.

It depends entirely on the stone and the design, so we do not publish a range. Tell us your budget and what you like, and we will build to it honestly. Most clients come in with a number in mind and we work from there.

No. We work with natural diamonds and natural gemstones only.

Our diamonds are GIA certified. We are happy to send you the report number and a copy of the report before you buy anything.

Yes. Send us what you are looking for and we will search. The more you give us the better: shape, carat range, color, clarity, cut, ratio, and your budget. We will come back with what is available and what we think of each stone.

Absolutely, and a lot of people do. Just let us know when you book so we set aside enough time.

We offer a beautiful selection of natural color gemstones and fancy color diamonds. Our collection includes sapphires, rubies, emeralds, and many other precious stones. All our gemstones are carefully selected for quality and beauty.

Yes. We appraise for insurance and for estate purposes.

Yes. If the piece was purchased from us, we can usually update the existing appraisal from our records and current photos, without you bringing it in. That is helpful for clients who have moved away.

If the piece or the center stone did not come from us, we need to see it in person before we can put a value on it.

Clear photos of the piece, including a straight-on view from the top in good light, and the name the original purchase might be under. We will pull the rest from our records.

Very likely, yes. Our records go back decades. Send us the name the purchase might be under, which is sometimes a spouse, a parent, or a maiden name, and roughly when it was bought. We can usually find the original order.

Often, yes. If we made the original, we can usually remake it or make something that sits with it properly. Send photos of the ring on your hand and anything you still have from the original purchase, and we will tell you what is possible.

Both. We have a showroom full of finished pieces and a catalog online, and we build custom pieces to order.

Talk to us. Many of our bands can be made in larger or smaller sizes than what is listed. Made-to-order sizes take longer than something we have on hand, so give us as much notice as you can.

We look at trade-ins case by case, usually toward a new piece. Send us photos and any certificates or appraisals you have and we will tell you where we land.

Yes, we ship throughout the United States. All shipments are fully insured and require signature upon delivery. For high-value items, we use secure shipping methods to ensure your purchase arrives safely.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), wire transfers, and certified checks. For larger purchases, we can discuss payment arrangements that work for your situation.

We want you to be completely satisfied with your purchase. Items may be returned within 14 days of purchase in their original condition with all documentation. Custom-designed pieces and special orders are final sale. Please contact us for specific return instructions.