SHIPPING

Free Shipping is available for all new purchases from Giraux.com.

Giraux Fine Jewelry ships all jewelry insured overnight with Fed-Ex.

Shipping from Giraux

All shipments from Giraux are sent through Fed-Ex for next day delivery. All packages must be signed for by an adult, or they will not be left. Items purchased from Giraux are insured up to $50,000 during delivery, but additional insurance can be added to cover the value of shipped items.

returning Items to Giraux

If you’re returning an item, or need to send your jewelry in for cleaning or repair, please contact us to initiate a return label for shipping.

Giraux Fine Jewelry does not offer free return shipping, or free shipping for repairs and services.

Call us at (415) 863-8188 or email us at service@giraux.com to get started.

Once you’ve contacted us we will email you a Fed-Ex return label so you can safely return any items to us fully insured.

Packing Procedure

  1. Package your items completely. Make sure nothing is moving or rattling inside the box.
  2. Place your items inside their original box, or a small bag if not available.
  3. Seal inside a bubble mailer.
  4. Place mailer inside a Fed-Ex box.
  5. Tape all edges of the box to improve security.
  6. Print your Fed-Ex label, and then tape it to box, or place inside a clear mailing sleeve.

Make sure to include all materials that were included in your original shipment. A $250 replacement fee per diamond will apply to any shipments that do not include the original laboratory report (i.e. GIA certificate).

When packaging or shipping valuables to us, please make sure you are not alerting the carrier of the contents of your package. Avoid using words such as jewelry, diamond, or gems.

Returned Items must be accepted at a Fed-Ex location, or scanned by a carrier. If the package is left inside a drop box it will not be covered by our insurance, and Giraux Fine Jewelry will not be responsible for any loss or damage.

Insurance

Your purchase is insured while in transit to its destination. All packages are sent out via Fed-Ex and are adult signature required. Thus, if you will not be available to sign for the package, our insurance stipulates that the package will not be left at the door. The package will be held at a Fed-Ex location and will be re-delivered the next day or per your instructions to your local Fed-Ex carrier. Upon delivery the insurance coverage ceases, and you must purchase separate insurance for the jewelry. We recommend you insure your jewelry through your homeowner’s or renter’s insurance, or through Jeweler’s Mutual.